AI software from Berlin

AI Agency Berlin

As a specialized AI agency in Berlin, we develop smart solutions that make companies more productive, efficient and competitive. From customized AI software to innovative automation, we support you from the idea to implementation.

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Berlin as a center for artificial intelligence - your local AI agency


Berlin is one of Europe's leading tech hotspots and offers a unique ecosystem for digital business models. As a specialized AI agency Berlin for individual software development, we develop solutions in this environment that combine innovation and practicality. We combine technological excellence with practical consulting - also in person at our Berlin office. This results in solutions that transform your business sustainably and make it successful.

Typical AI use cases

Increase sales


  • Personalized product recommendations & intelligent search based on artificial intelligence
  • Dynamic pricing & inventory management through smart AI solutions
  • Automated cross-selling and upselling strategies in e-commerce
  • More targeted marketing campaigns thanks to predictive analytics

Reduce costs


  • Automation of recurring tasks through AI software
  • Optimization of warehousing and logistics using machine learning
  • More efficient resource planning through data-driven forecasts
  • Reduction of manual errors through intelligent systems

    Increase customer satisfaction


    • Use of chatbots and virtual assistants for fast support
    • Improved product search with AI-supported algorithms
    • Analysis of customer feedback through artificial intelligence
    • Personalized user experiences through intelligent AI solutions

    Increase productivity


    • Content creation with generative AI
    • Automated testing & conversion optimization
    • E-mail marketing & campaign management
    • Accelerated store development

    Technologies & Systems Customized. Scalable. Future-proof.

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    Step by step to success
    with your AI agency Berlin

    1. Workshops to identify meaningful AI applications in your company.
    2. Screening of existing knowledge databases and data sources.
    3. Quantifying optimization potentials.
    4. Definition of a proof of concept.
    5. Initial assessment of internal and external efforts.

    1. Evaluation of LLM (Large Language Model), Transformer, and RAG model for specific data and requirements
    2. Definition of necessary interfaces and data transformations
    3. Wireframes of required user interfaces
    4. Clickable prototype to visualize user experience
    5. Detailed cost estimation and project planning

    1. Implementation of RAG model, LLM setup
    2. Development of demo interface
    3. Training with test data
    4. Evaluation: Are the set expectations met?

    1. Optimization of RAG model
    2. Implementation of user interfaces
    3. Interface development, integration of third-party systems
    4. Training with complete real data
    5. Evaluation: Are the set expectations met?

    1. General understanding of the project and current status
    2. Setup of infrastructure and deployment
    3. Training sessions
    4. Integration of production systems
    5. Go-live

    1. Proactive monitoring
    2. Continuous improvement of the system
    Process analysis and identification of useful application options
    Planning AI system
    Implementation and validation proof-of-concept
    Implementation and training of the overall system
    Testing & rollout
    Operation & maintenance
    Process analysis and identification of useful application options
    Planning AI system
    Implementation and validation proof-of-concept
    Implementation and training of the overall system
    Testing & rollout
    Operation & maintenance

    01 Process analysis and identification of useful application options

    1. Workshops to identify meaningful AI applications in your company.
    2. Screening of existing knowledge databases and data sources.
    3. Quantifying optimization potentials.
    4. Definition of a proof of concept.
    5. Initial assessment of internal and external efforts.

    02 Planning AI system

    1. Evaluation of LLM (Large Language Model), Transformer, and RAG model for specific data and requirements
    2. Definition of necessary interfaces and data transformations
    3. Wireframes of required user interfaces
    4. Clickable prototype to visualize user experience
    5. Detailed cost estimation and project planning

    03 Implementation and validation proof-of-concept

    1. Implementation of RAG model, LLM setup
    2. Development of demo interface
    3. Training with test data
    4. Evaluation: Are the set expectations met?

    04 Implementation and training of the overall system

    1. Optimization of RAG model
    2. Implementation of user interfaces
    3. Interface development, integration of third-party systems
    4. Training with complete real data
    5. Evaluation: Are the set expectations met?

    05 Testing & rollout

    1. General understanding of the project and current status
    2. Setup of infrastructure and deployment
    3. Training sessions
    4. Integration of production systems
    5. Go-live

    06 Operation & maintenance

    1. Proactive monitoring
    2. Continuous improvement of the system

    We look forward to your AI project!

    Arrange an initial consultation now
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    ACID21 at a glance

    Numbers tell stories - of innovation, experience and successful projects. Our key figures show how we, as a Berlin-based AI agency for digital excellence and customized AI software, have been creating sustainable results for over 20 years. With a passion for artificial intelligence and customized AI solutions, we support companies from a wide range of industries on their journey into the digital future.

    23 Years

    AI expertise in D2C, B2C and B2B e-commerce solutions

    1.000 Projects

    From web stores and product configurators to transactional commerce platforms including apps.

    25 Experts

    Motivated professionals in the field of UX/UI

    2 Locations

    Locations in Berlin & Heidelberg

    Frequently asked questions about ACID21 - Your AI agency Berlin

    Online retail is highly competitive. Customers expect personalized offers, fast processes and smooth service. AI software ensures automation, better customer loyalty, higher conversion rates and also gives smaller stores access to technologies that were previously only available to large corporations.


    Generative AI creates dynamic texts, images, product recommendations and chatbots that act as digital assistants throughout the purchasing process. GEO (Generative Engine Optimization) no longer only aligns content with Google, but also with AI search engines such as Copilot or ChatGPT - a future topic for visibility in digital commerce.


    The greatest challenges lie in data quality, a stable technical infrastructure and trained personnel. In addition, clear strategies, realistic expectations and a responsible approach to data protection and ethics are crucial to building lasting trust. As an experienced AI agency in Berlin, we support you in every step of the process.


    As an experienced AI agency in Berlin, ACID21 supports companies from strategy and technical implementation through to optimization during ongoing operations. We develop individual AI solutions that are precisely tailored to the requirements and goals of our customers.


    ACID21 develops customized AI software and digital solutions for e-commerce as well as innovative applications for start-ups in all industries. Our customers benefit from practical experience, state-of-the-art artificial intelligence and flexible technologies that are precisely tailored to their business models.


    Getting started is uncomplicated: Simply get in touch with us via our contact form or make an appointment directly with our Managing Director Jan Zemma. In a personal meeting - also at our premises in Berlin - we will analyze your goals and develop an individual strategy to successfully implement your digital vision.


    Let's talk about your AI project!


    ACID21 is your AI agency Berlin for AI software and individual software development. From modern web development and user-centered UI/UX design to tailor-made AI solutions and innovative e-commerce systems, we bring artificial intelligence to your digital business in a practical way.

    Contact us

    Jan
    Jan Zemma

    Managing Director

    +49 30 60985298-0

    hello@acid21.com

    Book a Calendly appointment

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